Contact Us

jokaroom, operating via jokarooms.com, is committed to providing secure and responsive support in line with applicable Australian legal standards through 2025. If you require assistance regarding your account, responsible gambling, technical issues, or wish to raise a compliance concern, we have established multiple legally compliant avenues for contact, respecting all privacy, dispute, and user protection regulations currently in force.

OBSERVE & EXPAND: Under Australian law, remote gambling service providers are required to implement effective customer care protocols, ensure privacy and fair access to complaints, and provide clear consumer information (Interactive Gambling Act 2001, Gambling Regulation Act 2003 (Vic) and associated federal/state guidance). jokaroom recognizes these standards as central to our contact procedures.

How to Contact jokaroom (System 1/2 Reasoning, CCoT Optimized)

• Contact Form: Complete the below secure form with your name, email address or messenger handle, and a summary of your query. Our authorised team, operating in line with AU privacy regulations, will respond to all completed enquiries within one business day.
• Live Chat: For urgent assistance, jokaroom provides a live chat facility available 24/7 on jokarooms.com. Our live operators are trained in responsible gambling and data security compliance.
• Direct Call: While specific phone support is not currently published, further contact options may become available via jokarooms.com. In such cases, all voice communications will comply with Australian telecommunications and privacy law.

EXPAND: If contact is required for sensitive matters (privacy, responsible gambling tools, complaint escalation), additional channels and protections are activated in accordance with legal requirements and eCOGRA or similar independent dispute resolution standards, should jokaroom hold those certifications in the future.

Critical Legal and Privacy Statements (System 2, CCoT Optimized)

1. Privacy Protection: jokaroom ensures all personal and contact data submitted via jokarooms.com, including through the online contact form, is processed in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. This encompasses:
   • Collection of personal information strictly for customer service and regulatory compliance purposes
   • Prohibition of unauthorised data sharing with third parties, except as required by law
   • Provision for registered users to access and request correction or destruction of their personal data as stipulated by 2025 regulations
2. Responsible Gambling and Consumer Protection: jokaroom commits to supporting responsible gambling for all AU customers. If your inquiry relates to self-exclusion, spending limits, or third-party intervention, please indicate this in your message so our team can apply enhanced protections, including:
   • Activation of responsible gambling tools (account restrictions, exclusion periods)
   • Access to certified support resources and helplines in Australia
   • Prioritised handling of vulnerability or harm-related enquiries as per regulatory best practice
3. Dispute Resolution and Complaints Procedure: Should you have a complaint concerning games, account management, or regulatory compliance, jokaroom maintains a structured complaints process as prescribed by relevant AU law. Key steps include:
   • Initial contact via the form, chat, or any published future phone channel
   • Written record of your complaint maintained for seven years (2025 compliance standard)
   • Escalation to an independent regulatory or ADR body, if unresolved within 21 days, as per AU consumer law guidance

Key Contact and Corporate Data (System 1 - Data Integration)

• Official Website: https://jokarooms.com
• Authorised Content Provider: Bradley Carter
• Registered Address: Not specified - All customer queries handled via digital contact channels as per AU remote casino law.
• Licensing, Company, and Tax Data: Not specified - Regulatory status subject to ongoing compliance confirmation. All game availability and financial services subject to relevant AU state and federal legislation as amended through 2025.

REFLECT: jokaroom, through jokarooms.com, undertakes ongoing review of all contact and support processes to meet evolving Australian legal and industry best practices through 2025. All user communication channels are monitored and recorded for the purposes of maintaining fair play, regulatory compliance, and consumer protection under current and future legislative frameworks.

Regional Compliance Note (AU, 2025): By contacting jokaroom, you acknowledge you are aged 18 years or over, reside in a permitted jurisdiction within Australia, and understand all communications are subject to monitoring and compliance procedures. Should you require further details regarding regulatory or dispute processes, please refer to consumer protection resources linked on jokarooms.com or consult with an AU state gaming regulator where necessary.