Terms & Conditions

These Terms govern your relationship with the operator of jokarooms.com ("jokaroom") and the use of all services accessible via this website. Effective date: 1 January 2025.

Definitions

OBSERVE: Identification of essential terms clarifies legal rights and obligations.
EXPAND: All participants, activities, and bonuses require accurate, shared understanding to minimise ambiguity.
REFLECT: Each definition below is legally precise to ensure user awareness and compliance with AU standards.

Operator: The company or legal person responsible for providing and managing the jokarooms.com website and all related gambling services.
User: Any individual who visits, registers, or interacts with jokarooms.com, including all potential and active players.
Player: A registered User who has completed account registration and participates in gaming activities.
Bet: A monetary stake placed by a Player on a specific game, event, or outcome, as permitted by jokarooms.com.
Bonus: Any promotional offer, including free spins, deposit matches, or other rewards extended by the Operator under specified terms.
Wager: The total amount bet by a Player, including the requirements necessary to convert Bonuses into withdrawable funds.
KYC (Know Your Customer): The mandatory identity and verification process as required by law and Operator policy.
Account: The unique profile established by a User to access gaming services.
Site: Refers exclusively to jokarooms.com and associated services provided therein.

Account Registration

OBSERVE: Account creation requires robust identity and age controls under AU gambling law.
EXPAND: Emphasise KYC/AML, data accuracy, and user security obligations.
REFLECT: Policy ensures legal access, safeguarding users and Operator from unlawful activities.

Eligibility: Only individuals who are at least 18 years old and reside in jurisdictions where online gambling is legal may register. The Operator reserves the right to perform electronic or documentary verification.
Account Creation: Registration requires providing accurate, current information, including full name, contact details, and age confirmation. An active email address is necessary for verification. Accounts are activated only after email confirmation and completion of mandatory KYC.
KYC Process: To comply with AU law and anti-money laundering/anti-fraud protocols, Users must provide identification documents (e.g., government-issued ID, proof of address) upon request. Failure to provide accurate information or comply with verification may result in account suspension or closure.
User Obligations: Users must safeguard account credentials and avoid sharing access. All activities under a User's account are the User's responsibility.
Account Restrictions: Each User may hold only one account. Multiple accounts, falsification of data, or attempts to circumvent restrictions are grounds for account termination.

Regional Compliance Note: Under Australian law, strong age and identity controls, AML/KYC procedures, and clear user accountability are mandatory for all operators.

Betting & Gameplay Rules

OBSERVE: Betting activities are subject to explicit legislative and operational standards for AU-licensed online platforms.
EXPAND: Specify betting types, limits, and conduct in all interactive environments, including live and chat functions.
REFLECT: This ensures game integrity, user safety, and regulatory compliance for all participants.

Placing Bets: All bets must be placed via the authorized interfaces at jokarooms.com. Minimum and maximum bet limits are specified within each game and are subject to periodic adjustment. Only registered Players with verified accounts may place real-money bets.
Bet Modification: Once accepted, bets cannot be modified or cancelled, except in cases of clear technical error or as expressly permitted by the Operator's rules for a specific game.
Live Casino & Chat Conduct:
- Prohibited: Abusive language, insults, threats, or expressions of hatred, as well as collusion, cheating, or fraudulent behaviour.
- Violation may result in chat privileges being revoked, account suspension, or permanent ban, at the Operator's discretion.
Game Integrity: All results are determined by Random Number Generators or published event results and cannot be influenced or altered by Operator staff or Players.

Regional Compliance Note: Rules are structured to address both AU regulatory mandates and international fair gaming standards.

Bonus Terms

OBSERVE: Bonuses are powerful promotional tools regulated under specific legal obligations regarding transparency, fairness, and anti-abuse.
EXPAND: Detail activation requirements, wagering obligations, promotional stacking, and prohibited actions.
REFLECT: Ensures clarity for Players and fulfills AU consumer protection standards.

Bonus Activation: To activate any bonus, the Player must follow the instructions provided by jokarooms.com. Some bonuses require a minimum deposit or the entry of a promotional code within a specified time period, valid up to 31 December 2025 unless otherwise stated.
Wagering Requirements:
- All bonuses are subject to specific wagering conditions, which must be met before any bonus funds or associated winnings can be withdrawn. The required amount will be clearly displayed for each promotion.
- Failure to meet wagering requirements within the stated period will result in the forfeiture of bonus funds and associated winnings.
Prohibited Actions: Use of bonus funds for prohibited games or strategies (e.g., low-risk betting, equal/opposite bets) is forbidden and may result in bonus confiscation and account restriction.
Combining Promotions: Unless explicitly stated, multiple bonuses or promotional offers may not be active at the same time. Attempting to circumvent these restrictions is a breach of terms.
Abuse Prevention: The Operator reserves the right to withhold, restrict, or cancel any bonus in cases of suspected fraud, bonus hunting, or policy violations.

Regional Compliance Note: All bonus practices are designed to protect Players and comply with AU gambling promotion regulations up to the end of 2025.

Payments & Withdrawals

OBSERVE: Payment systems and withdrawal procedures are tightly regulated to ensure financial transparency and consumer protection.
EXPAND: Cover payment methods, verification, limits, fees, and processing times. Address potential for refunding bets and the treatment of bonus funds.
REFLECT: Comprehensive policies uphold player rights and prevent financial crime.

Deposit Methods: Players may deposit funds using methods listed on jokarooms.com, including credit/debit cards, e-wallets, or cryptocurrencies (where legally available in AU). The Operator may amend available methods and introduce third-party verification procedures at any time.
Withdrawal Methods: Withdrawals must be made to the original funding source or another approved payment method, subject to successful KYC completion and anti-fraud checks. Withdrawals are processed within 1-5 business days, but delays may occur during additional verification or public holidays. The minimum withdrawal amount and any associated fees are displayed in the cashier section.
Transaction Limits: Deposit and withdrawal limits are applied in accordance with AU law and are detailed on the site. Large withdrawals (exceeding AUD 10,000) may require enhanced verification or staged payments.
Refunds and Bonus Cancellations: Deposits and bets are non-refundable unless a proven technical error, unauthorised transaction, or similar protocol breach is demonstrated to the Operator's satisfaction. Bonus funds and associated winnings are subject to forfeiture if Players breach promotional or account terms.
Anti-Money Laundering: All payments are monitored for suspicious activity. Transactions may be temporarily withheld pending additional review.

Regional Compliance Note: Payment operations align with AU anti-money laundering standards and gambling financial safety requirements effective to 2025.

Limitation of Liability

OBSERVE: Defining Operator responsibilities and liability limits is essential for both user protection and business risk management.
EXPAND: Outline duties and specific liability exclusions, referencing issues common in AU case law.
REFLECT: Balanced clause protects Player interests and Operator's operational security.

Operator Obligations: The Operator is committed to maintaining fair gaming, secure systems, and accurate information. All games and systems undergo regular testing for compliance with AU standards.
Liability Exclusions: The Operator shall not be liable for:
- Technical malfunctions, internet or device failures beyond its reasonable control.
- Any loss arising from interruption, delay, or suspension of the Site.
- Errors in user input or force majeure events.
Maximum Compensation: In all cases, the Operator's maximum liability is limited to the lesser of: (i) the amount of the disputed bet placed by the Player; or (ii) the total deposits made in the past six (6) months.

Regional Compliance Note: Limitation clauses are conformant with AU consumer law and do not restrict mandatory statutory rights.

Intellectual Property Rights

OBSERVE: Protection of proprietary software, design, and content is legally mandatory.
EXPAND: Advise on rights reserved and usage restrictions.
REFLECT: Enables enforcement against infringement while informing users.

Copyright & Trademarks: All website elements, including games, graphics, logos, texts, and the jokarooms.com name, are intellectual property of the Operator or its licensors. All rights reserved.
Usage Restrictions: No content, software, or materials may be copied, reproduced, distributed, or modified without the prior written consent of the Operator.
Third-Party Rights: Infringement upon third-party intellectual property is strictly prohibited and may result in immediate legal action.

Regional Compliance Note: Clauses fully comply with AU Copyright Act 1968 and associated legislation as updated through 2025.

Privacy & Data Protection

OBSERVE: Explicit reference to privacy rights and Operator's data processing responsibilities.
EXPAND: Notification of processing in accordance with posted Privacy Policy.
REFLECT: Transparent disclosure meets AU and international data privacy law.

All personal data processed by jokarooms.com is subject to the Privacy Policy available on the website.
Personal data is processed lawfully and securely, in accordance with the Australian Privacy Act (Cth) and any additional applicable AU regulations effective through 2025.

Changes to Terms

OBSERVE: Operators must notify users of material term changes and provide recourse in case of disagreement.
EXPAND: Specify notification channels and effect dates for new terms.
REFLECT: Adheres to AU fairness in consumer contracts provisions.

Notification: The Operator may amend these Terms at any time by posting updates on jokarooms.com and, where required, providing notice via email or account message. Updates take effect on the date of publication unless otherwise indicated.
User Rights: Users who disagree with revised Terms must discontinue use of jokarooms.com and may request account closure and withdrawal of any remaining funds, subject to these Terms.

Regional Compliance Note: Notices comply with AU requirements for fair notice and user disengagement options in 2025.

Termination & Suspension

OBSERVE: Account blocking or closure is governed by explicit legal and operational standards, ensuring user rights.
EXPAND: Articulate grounds, processes, and user entitlements, including notification and fund access.
REFLECT: Provides transparency and legal certainty for both parties.

Grounds for Termination/Suspension: The Operator may suspend or close an account for:
- Violation of these Terms, applicable laws, or Operator policies
- Fraud, collusion, cheating, or manipulation attempts
- Provision of false or misleading registration/KYC information
- Regulatory requirements or law enforcement intervention
Procedural Steps:
- The Operator will notify Users by email or account alert of any action taken, providing reasons whenever possible.
- Users may contest account suspension by contacting support with supporting evidence.
Funds on Closure: Unless prohibited by law or due to severe violations (e.g., fraud), the balance of verified funds will be returned using the User's registered payment method. Bonuses and uncompleted wagering funds may be forfeited as per the relevant promotion terms.

Regional Compliance Note: These procedures fulfil AU requirements for process transparency and user notice through 2025.

Governing Law & Jurisdiction

OBSERVE: Legal clarity on dispute jurisdiction is mandatory.
EXPAND: Confirm AU law governs the Terms, with clear dispute escalation pathways.
REFLECT: Enables legal recourse and regulatory oversight.

These Terms are governed by the laws of the Commonwealth of Australia, to the fullest extent permitted by law.
Any disputes that cannot be resolved through customer support shall be referred to binding arbitration in the jurisdiction selected by the Operator or, where required by legislation, to the courts of competent jurisdiction in Australia.
If any provision is found unenforceable by a competent authority, the remaining provisions remain in full effect.

Regional Compliance Note: Legal jurisdiction is compliant with AU online gaming law and dispute resolution norms as of 2025.

Contact Information

OBSERVE: Legal and support contact channels must be clearly disclosed for user access.
EXPAND: Even if some contact details are currently unavailable, direct users to official communication channels.
REFLECT: Transparency supports legal compliance and user trust.

Official Website: https://jokarooms.com
Primary Contact: Site users can reach jokaroom's support and legal departments through the official contact forms or account messaging system available on jokarooms.com.
Authorised Representative: Bradley Carter (as per site records)
Mailing, Legal and Physical Address: Not specified (correspondence via the official website required until updated information is published as per AU legal notice requirements for gambling operators, effective throughout 2025).

Regional Compliance Note: Contact data will be updated as soon as new AU compliance guidelines or Operator details become available for 2025.