Privacy Policy

The privacy policy explains how jokaroom collects, uses, and protects your personal information when you access or use jokarooms.com. This policy applies to all players and website visitors and is designed to comply with applicable Australian privacy laws and gambling industry standards. Effective date: 1 January 2025.

Who We Are

OBSERVE: Review of available operator data from provided company and regulatory information confirms core platform operations are delivered through jokarooms.com. Legal and registration details have not been specified, necessitating informative transparency while highlighting data-processing accountability.

Operator Name: jokaroom (operated via jokarooms.com).
Legal Address: Not specified; all official references to jokaroom relate solely to the jokarooms.com online service.
Company Registration and Gaming License: Not specified; further details may be provided upon user request or future updates.
Data Protection Contact: For privacy inquiries, contact the designated representative, Bradley Carter, via the communication facilities provided on jokarooms.com.

REFLECT: Despite gaps in specific registration data, jokarooms.com maintains responsibility for your privacy inquiries, with Bradley Carter acting as the principal privacy contact.

What Personal Data We Collect

OBSERVE: To deliver regulated casino services, jokaroom collects the following personal and technical data in line with industry and AU legal requirements.

Personal Identification Data: Full name, date of birth, physical/mailing address, email address, and phone number are collected during registration and verification steps.
Technical Data: IP addresses, device type, browser type/version, session logs, and usage activity, including page views and click-stream data.
Payment and Transaction Data: Payment account identifiers (e.g., banking or card details), transaction histories, and payout information to facilitate deposits and withdrawals.
Behavioral Data: Betting/gameplay history, preferences, communication logs, participation in bonuses/promotions, and navigation activity.
Cookies and Tracking: Data from cookies, beacons, pixel tags, and similar tracking technologies (see "Cookies & Tracking Technologies" section below for detail).
Additional Information: Documents submitted for identity verification, Know Your Customer (KYC), or Anti-Money Laundering (AML) checks, including image IDs or residence proof, if required.

EXPAND: Some data may be collected automatically or generated during service provision to ensure site integrity and compliance.

Legal Basis for Processing

OBSERVE: jokaroom ensures all personal data processing aligns with the Australian Privacy Act 1988, AML/CTF Act 2006, and gambling industry best practices by identifying and disclosing all lawful processing bases.

User Consent: jokaroom processes personal data with your informed consent, particularly for account creation, marketing communications, and non-essential cookies.
Contract Fulfillment: Data processing is required to deliver the casino services, including account operation, processing of deposits/withdrawals, and fulfilment of gaming contracts.
Legitimate Interests: Data may be processed where necessary for operational efficiency, service improvement, anti-fraud monitoring, system security, and analytics-always balanced against user privacy rights.
Legal Compliance: Certain data processing activities are mandated by regulatory obligations, including anti-money laundering (AML), counter-terrorism financing (CTF), KYC, and statutory reporting to relevant authorities.

REFLECT: All processing operations are reviewed regularly to ensure the appropriate legal basis is documented and maintained in accordance with AU requirements and users' fundamental privacy rights.

Purpose of Processing

OBSERVE: jokaroom collects and uses personal data solely for purposes directly relevant to lawful and effective gaming operation on jokarooms.com.

Service Provision: Enabling account creation, identity verification, and provision of access to online casino games and support services.
Payment Processing: Authorising deposits, processing withdrawals, and conducting relevant transaction verifications.
Customer Support: Responding to inquiries, resolving issues, and delivering player assistance where needed.
Service Improvement and Analytics: Monitoring, analysing, and enhancing platform functionality, user experience, and security through aggregate usage statistics.
Marketing and Promotions: Sending targeted offers, updates, and communications to users, strictly on the basis of prior consent (which can be withdrawn at any time).
Legal/Regulatory Compliance: Carrying out all KYC, AML, age verification, and responsible gambling obligations under Australian law.
Fraud Prevention: Detecting, investigating, and mitigating fraudulent or unauthorised activity to protect users and the platform.

REFLECT: Data is never used for unrelated purposes without your prior notification and valid legal basis.

Disclosure & Sharing

OBSERVE: In alignment with Australian privacy law and casino sector best practices, jokaroom maintains transparency regarding third-party data disclosure.

Payment Partners: Financial institutions and payment processors receive requisite transaction and identity information to facilitate deposits, withdrawals, and anti-fraud checks.
Service Providers: Trusted third-party vendors supplying IT, customer support, hosting, software, KYC/AML, analytics, or marketing services.
Regulatory and Legal Authorities: Disclosure is made where legally required to agencies or regulators for compliance with licensing, AML/CTF, and responsible gambling obligations.
Affiliates and Advertising Networks: Personal data may be shared only with your explicit, prior consent for promotional communications or third-party marketing.
Professional Advisors: Auditors, legal counsel, or insurers may access data under strict confidentiality where necessary to support legitimate business operations.

EXPAND: All third-party recipients must demonstrate equivalent data protection standards. No personal data is sold or traded outside these explicitly identified contexts.

International Transfers

OBSERVE: jokaroom may transfer data outside Australia, including to countries in Europe, Asia, or North America, to enable global service delivery and specialist support.

Protection Guarantees: Data transfers are conducted under binding legal safeguards such as Standard Contractual Clauses or equivalent mechanisms ensuring privacy protection comparable to Australian standards.
Third-Party Agreements: Contracts with all processors require adherence to robust data security and confidentiality measures, including regular audits as appropriate.
User Notification: Users are informed of international transfers as required by law, including any material risks and available legal protections.

REFLECT: By using jokarooms.com, you acknowledge and consent to the potential for such cross-border transfers, subject to all legal protections in force.

Data Retention

OBSERVE: jokaroom follows strict data retention policies grounded in Australian law and industry standards, applying retention and deletion rules according to category and legal purpose.

Personal Data: Retained for the duration of the contractual relationship and no more than 5 years following account closure or the end of business with jokarooms.com, unless a longer period is mandated by law (e.g., AML/CTF retention).
Technical and Behavioral Data: Retained for up to 2 years for statistical, analytical, or security purposes, unless shorter or longer retention is required for regulatory or legal obligations.
Payment and Transaction Records: Retained for up to 7 years in line with financial services and anti-money laundering regulations.
Deletion Criteria: Data is deleted or anonymised upon expiration of retention periods, user request (where permitted), withdrawal of consent (for marketing data), or determination that continued processing is no longer necessary for legitimate purposes.

REFLECT: Data retention schedules are periodically reviewed. Users may request further clarification on specific records by contacting jokaroom as indicated below.

Your Rights

OBSERVE: Under Australian privacy law, and consistent with industry best practice, users of jokarooms.com have the following data protection rights.

Right of Access: Obtain confirmation of what personal data jokaroom holds about you and access copies of such data.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Erase personal data under specific legal conditions, such as after account closure, subject to legal retention requirements.
Right to Restrict Processing: Limit processing of personal data where accuracy is contested, processing is unlawful, or legal claims are pending.
Right to Data Portability: Receive personal data in a structured, commonly used electronic format for transmission to another service provider, where technically feasible and permitted by law.
Right to Object: Object to data processing for direct marketing or based on legitimate interests.
Right to Withdraw Consent: Withdraw marketing or non-essential cookie consent at any time without affecting service legality up to that point.

REFLECT: To exercise any rights, contact jokaroom via the means detailed in "Complaints & Contacts." All requests are addressed within reasonable legal timeframes, subject to legal exceptions.

Cookies & Tracking Technologies

OBSERVE: jokarooms.com uses cookies and similar technologies to enhance functionality, user experience, analytics, and advertising-implemented in accordance with AU privacy standards.

Types of Cookies:
- Session Cookies: Temporary, necessary for site functionality and user log-in; deleted when browser is closed.
- Persistent Cookies: Remain on device for a defined period to remember user preferences.
- Third-Party Cookies: Set by analytics, affiliate, or advertising partners with your explicit consent.
Purposes:
- Functional: Ensuring proper operation of jokarooms.com (authentication, security, settings retention).
- Analytics: Measuring platform performance, user engagement, and site improvement trends.
- Advertising: Serving tailored offers and promotions-only with user consent.
Cookie Management: Users can modify or disable cookies through browser settings or, where applicable, via internal website controls. Restricting cookies may affect certain functionalities.

EXPAND: Full details on active cookies and control methods are available via jokarooms.com's cookie announcement banner or help section.

Data Security

OBSERVE: jokaroom commits to robust security measures as required by Australian law to safeguard your data from loss, misuse, or unauthorised access.

Technical Measures: All data transmissions are protected using SSL/TLS encryption. Sensitive information is stored in encrypted databases.
Access Controls: Internal access to personal data is restricted to authorized personnel who have signed confidentiality agreements and are regularly trained in data protection.
Infrastructure Security: Regular vulnerability assessments and system audits are performed. Firewalls, intrusion detection systems, and anti-malware tools protect storage infrastructure.
Procedural Safeguards: Staff are subject to background checks and ongoing training in privacy compliance and responsible data handling.
Incident Response: A documented breach-response protocol is in place; affected users and authorities are notified per regulatory requirements.

REFLECT: Data security arrangements are regularly reviewed, with improvements implemented as new threats and standards emerge.

Complaints & Contacts

OBSERVE: If you have questions regarding this policy or your personal data, jokaroom provides structured complaint and inquiry avenues.

Data Protection Contact: Bradley Carter, reachable through the official portal at jokarooms.com.
Complaint Procedure:
1. Contact jokaroom in writing via the website's privacy request form or designated contact area.
2. Your complaint or inquiry will be acknowledged within a reasonable period and escalated as necessary for prompt resolution.
3. If dissatisfied with the outcome, you may refer concerns to the Office of the Australian Information Commissioner (OAIC) or other relevant oversight body.

REFLECT: jokaroom encourages users to first raise all privacy-related concerns directly for internal resolution.

Updates

OBSERVE: jokaroom may revise this Privacy Policy to reflect legal or operational changes.

User Notification: Any significant changes will be communicated via notifications on jokarooms.com or direct communication (e.g., email for registered users) before the new terms take effect.
Document Control: Users are encouraged to review the policy regularly for updates.
Effective Date: This policy was last revised on 1 January 2025.

REFLECT: Continued use of jokarooms.com after updates signifies acceptance of the revised Privacy Policy.