Responsible Gaming

Responsible gaming is the principle of engaging with gambling entertainment in a conscious, controlled, and informed manner. At jokaroom, accessible via jokarooms.com, our goal is to support players in maintaining gaming as a form of enjoyable leisure, ensuring it remains safe and free from harm. We are committed to providing comprehensive assistance, information, and proactive support to all players, in line with Australian law and the highest standards of industry best practice.

Risk Awareness

OBSERVE: Under Australian regulations, casinos must promote awareness of gambling risks and encourage self-monitoring. EXPAND: We expand this by making sure you can identify problematic gambling patterns and assess your personal risk factors using tools for early intervention. REFLECT: The following guidance and self-assessment are designed to promote responsible decision-making and minimise risk.

Signs of Potential Gambling Addiction

• Preoccupation with Gambling: Frequently thinking about gaming or planning future gambling activities outside of play sessions.
• Betting Beyond Means: Increasing bet sizes, gambling with money you cannot afford to lose, or borrowing funds for gambling.
• Loss of Control: Unsuccessful attempts to reduce or stop playing, or playing longer than intended.
• Neglected Responsibilities: Ignoring personal, professional, or educational obligations in favour of gambling.
• Emotional Distress: Experiencing feelings of guilt, anxiety, or irritability related to gaming activities.

Self-Assessment: Is Your Gambling Safe?

1. Do you gamble for longer periods or with more money than planned?
2. Have you tried, without results, to reduce or stop your gambling?
3. Have you lied to friends or family about the extent of your gambling?
4. Do you use gambling as an escape from everyday problems or negative emotions?
5. Have you experienced financial problems due to gambling?

If you answer "yes" to any of the above, we encourage you to use the support tools and resources provided on this page and to consider seeking professional advice.

Legal Obligation: jokaroom is committed to player protection as mandated by AU law, including regular responsible gaming communications and self-testing features.

Limits & Tools

OBSERVE: Under AU regulations, operators must supply player-controlled tools for deposit and session limits. EXPAND: jokaroom empowers you with flexible, self-service features integrated into your account. REFLECT: Clear instructions ensure players understand how to set and adjust boundaries, helping you manage your gambling behaviour safely and responsibly.

Setting Deposit Limits

1. Log into your jokaroom account at jokarooms.com.
2. Navigate to your personal profile menu and select "Responsible Gaming."
3. Choose "Deposit Limits."
4. Enter your desired daily, weekly, and/or monthly maximum deposit amounts (using AUD amounts you are comfortable with).
5. Confirm and save your limit settings. Limits will take effect immediately and restrict further deposits above your chosen thresholds.

Time Limits and Take a Break ("Time-Out")

1. Within the "Responsible Gaming" section, select "Session Limits" to activate a play session timer (pre-set or customized to your preferences).
2. Enable "Time-Out" if you wish to pause your gaming access for a period of 24, 48, or 72 hours. During this period, your account will be inaccessible for gameplay.
3. The system will notify you prior to reaching your time or deposit limits, and access will be restricted accordingly.

• Legal Disclaimer: jokaroom enforces all limits as required by AU gambling regulations to promote responsible play. Players have the right to decrease their limits at any time or increase them only after a minimum 24-hour cooling-off period.

Regional Compliance Note: These self-limit tools are compliant with the Interactive Gambling Act 2001 (Cth) and AU state regulations, updated for 2025.

Self-Exclusion

OBSERVE: AU law mandates that players can exclude themselves from online gambling platforms. EXPAND: jokaroom provides robust, user-friendly self-exclusion features within your account interface and will facilitate exclusion promptly upon request. REFLECT: The following process ensures transparency, user control, and legal compliance.

How to Self-Exclude

1. Sign in at jokarooms.com.
2. Go to "Account Settings" > "Responsible Gaming."
3. Select the "Self-Exclusion" option.
4. Choose a self-exclusion period (minimum 6 months, up to lifetime, effective immediately upon confirmation).
5. Confirm your decision following the on-screen prompts. Contact Customer Support if you require assistance with the process.

After Self-Exclusion

• Access Restriction: You will not be able to log in, deposit, or play for the duration of the exclusion.
• Balance Withdrawal: Any remaining funds may be withdrawn upon request. Please contact Customer Support to initiate withdrawal within 30 days of exclusion commencement.
• Irreversibility: Exclusions generally cannot be lifted prior to expiry; requests for reinstatement will only be considered according to strict AU regulatory timelines and may require supporting evidence of safe play.

Support Contacts: Assistance is always available via online chat or official channels listed in the Contact section below.

• Legal Obligation: In compliance with AU regulatory requirements, jokaroom maintains confidential records of all self-exclusions and will enforce all exclusion periods strictly.

Support Resources

OBSERVE: Australian regulators require licensed operators to provide players with direct access to reputable support services. EXPAND: The following network includes both national and international organizations specializing in gambling help and advice. REFLECT: Players and their families are encouraged to make fullest use of these resources for support and guidance.

• GAMCARE (UK/EU): Free information, advice, and support for anyone affected by problem gambling.
  Email: [email protected]
  Website: gamcare.org.uk
  Helpline: +44 808 8020 133 (24/7)
• Gambling Help Online (Australia): National 24/7 support providing counselling via chat, email, and phone.
  Website: gamblinghelponline.org.au
  Helpline: 1800 858 858
• Gamblers Anonymous: Peer support group meetings in Australia and internationally for those wishing to address gambling issues.
  Website: gamblersanonymous.org.au
• Lifeline Australia: Nationwide crisis support and suicide prevention.
  Helpline: 13 11 14
  Website: lifeline.org.au
• Beyond Blue: Mental health support for issues related to anxiety and depression, including those associated with gambling harm.
  Helpline: 1300 224 636
  Website: beyondblue.org.au

All organizations provide confidential, professional assistance 24/7 wherever indicated.

Help for Family

OBSERVE: Gambling-related harm may affect relatives and close associates, not only the player. EXPAND: AU law and best practice guide operators to equip families with guidance, aid, and referral information. REFLECT: This section offers practical advice and support connections.

How to Help Someone with a Gambling Problem

• Approach conversations with understanding, avoiding blame or confrontation. Express concern about specific behaviours and listen non-judgmentally.
• Encourage openness about the extent of gambling involvement. Offer support in using limit settings or self-exclusion features.
• Suggest accessing professional help through listed counselling resources and suggest joint attendance if appropriate.

Family Support Groups

• Gambling Help Online Family Forums - Peer experience sharing and moderated discussions.
• Gamblers Anonymous Family Groups - Support for affected others with meeting directories and contact information.

Recommended Next Steps

1. Contact a qualified psychotherapist specializing in addiction or mental health (referral via Beyond Blue or Gambling Help Online).
2. Utilize national helplines for crisis support or advice.
3. Develop a safety and communication plan together, with professional mediation if necessary.

The wellbeing of affected family members is equally important. All communications are treated confidentially by support services.

Operator's Commitment

OBSERVE: AU industry codes require gambling operators to implement risk analysis protocols and proactive interventions. EXPAND: jokaroom has internal systems to identify problematic gaming behaviours and offer targeted support. REFLECT: Our procedures aim for early detection and user safety at every stage.

Risk-Check Procedures

• Behavioural monitoring for rapid deposit increases, unusual betting patterns, or persistent play, consistent with privacy and AU legal standards.
• Automated and manual alerts trigger if risk indicators are detected, including personalized warning messages delivered through your account interface and email.
• Support interventions are initiated if:
  • You approach set deposit or session limits frequently;
  • Account activity suggests possible harm or legal breaches;
  • Your self-assessment results indicate increased risk.

Support Response: The responsible gaming team may contact you directly by email (see Contacts) to offer assistance, information on self-exclusion, or referral to support services. All actions are confidential and in accordance with AU privacy law.

Compliance Note: Risk monitoring, support communications, and self-exclusion enforcement are mandatory under Australian regulatory standards for 2025 and are regularly audited by independent authorities.

Updates

OBSERVE: Regulatory changes and platform updates may affect responsible gaming tools or procedures. EXPAND: jokaroom notifies all players of material changes in advance. REFLECT: You will always have access to the current responsible gaming policy and can monitor updates at your convenience.

• Notifications: Changes to responsible gaming policies will be communicated via email (if registered) and prominent banners on jokarooms.com.
• Latest Update: 28 June 2025

Legal Disclaimer: All policy modifications comply with prevailing AU legislation and will not restrict your statutory rights. Please review this page regularly for updated information.

Contact & Feedback

OBSERVE: Australian law mandates transparent, readily accessible support contacts for responsible gambling inquiries. EXPAND: While certain operator contact data is limited, jokaroom provides online support and a dedicated feedback request platform. REFLECT: The following options are optimized for privacy, confidentiality, and prompt assistance:

• Official Website: https://jokarooms.com
• Responsible Gaming Department Email: [email protected] (for responsible gaming, self-exclusion, and self-control support requests)
• Feedback Form: Access the secure contact platform at jokarooms.com/contact to request assistance or provide feedback-available to all users 24/7.

Data Protection: All personal data submitted is handled according to the Australian Privacy Principles and is used solely for responsible gaming support provision.

jokaroom is committed to continuous improvement in player protection and service quality. Please reach out for any assistance you may require.